Out Source Managed IT Support | Service Provider | IT Company Malaysia

Managed IT Support

Run your business smoothly without worrying about IT support! Our managed IT Support is a solution to all IT queries.

  • Disaster Recovery
  • Cost Effective IT Support Agreements & SLA
  • 24x7 Network & Servers Monitoring
  • Databases and Applications Support
Managed IT Support

Managed Services Solutions and Business IT Support

IT Company Malaysia assess your business requirements without dismantling the existing system. We offer all technical resources and IT support needed to elevate your business from a low-technology level to regulate profitability and productivity. We provide managed services to all size of businesses, We have experienced engineers to assist with hardware, software, networking, operating systems, SQL Servers, Email System and cloud solutions.

  • Features
  • Standard
  • Buisness
  • Premium
  • Plan & Pricing
  • Why IT Company Malaysia?
  • FAQs
  • Related Products

Managed IT Support Services

  • Servers and Network performance monitoring
  • Disaster recovery
  • Help Desk Support
  • IT Project Management for Business
  • VPN and Firewall Configuration
  • Website and Email hosted solutions
  • Databases and Applications Support
  • Backup management and monitoring
  • Users migration and business integrations
vpn and firewall configuration
Office 365

Microsoft office 365 & Google Apps

  • Microsoft Office 365 users migration and hybrid Solution
  • Google Apps migration and support
  • Collaboration and documents sharing
  • Identity & Access management (IAM)
  • Two Factor Authentication and Active Directory integration

Managed Cloud Data Backup Service

  • Seamless transfer of data and functionality to cloud storage
  • Peace of mind, Low cost and off-site back solution
  • Version control, quick restore and retention policies to hold data for longer period
Cloud Hosting
Web Monitoring Service

Web Monitoring Service

  • Tools to regularly scan your web threat
  • Make sure to immediately mitigate the potential damages
  • Frequently monitor your site and provide real time alerts
  • Implement multi-factor authentication, data protection & reporting to keep track of login details

Vulnerability Remediation and Security Services

  • Penetration test, vulnerability assessment, server hardening and other security services for your business
  • Vulnerabilities remediation to reduce the risk of getting hacked
  • Protect confidential information across network hosts, application and database
  • Firewall monitoring, management and maintenance by our experts
  • Detect and respond to IT security threats, mitigate risk
Security Services
Data Center Infrastructure

Data Center Infrastructure Services

  • Router Configuration, Switches Installation, VPN Setup
  • Server Installation, Data Backup, Firewall Setup
  • Structured Networking, Cable laying and planning
  • Running Network Problem Tracing & Shifting Solutions

Setup Data Center with IT Company

  • World Class and reliable Data center setup for your business
  • High availability, complex setup and (SDWAN) software define network setup
  • High security control with redundent power and backup data links
Sydney Data Centre
Manage Network

24/7 Support Engineers

  • Helps you shape and manage your network small, medium and large network
  • Setup, design, troubleshoot and manage your network including VPN, MPLS and SDWAN (software defined network)
  • Network monitoring, support and troubleshooting 24/7 available

Tell Us About Your Needs

  • IT Company takes a consultative approach to your requirements
  • Our facilities are purpose-built to support all modern tools and techniques
  • We advise redundancy plan for your data needs & requirements
  • We identify your requirements and design a plan that works for you
About Your Needs

Mobility Solutions

  • Reliable and Secure remote access solution
  • Extensive range of mobility solutions
  • Maximize the potential of mobility through the cloud
  • Enhance business processes with Collaboration tools and integrated telephony solutions
  • With enterprise cloud mobility receive real-time business insights
Cloud Hosting
Office 365

Microsoft 365

  • User Access to Content Virtually Anywhere
  • Work virtually anywhere using the Office apps you trust, across your favorite devices
  • Enterprise Grade Support
  • Office 365 is easy and intuitive for users, more than any previous platform
  • Successful transitioning to Office 365’s suite of applications

Business Intelligence

  • Business Data That Is Useful and Easy to Find
  • Turn data into actionable and accessible information
  • Create dashboards, reports, data warehouses, queries, and integrations
  • Ensuring data collected is collected is accurate, relevant, and complete
Cloud Hosting
Web Monitoring Service

Software Selection

  • Get the support you need for all your business software
  • Professional insight for business applications such as Microsoft 365, ERP and CRM etc.
  • Assessing software's appropriateness for businesses
  • Evaluating risk related to data security, data sovereignty, infrastructure, and support options

Field Service

  • With IT Company, you can have true 24/7 IT help whether On-site or Remote
  • Expertise in planning and executing large-scale nationwide rollout initiatives
  • IT Company is well-equipped to handle multi-site complex projects
  • Providing multi-branch organizations with complete assistance
Security Services
Data Center Infrastructure

IT Procurement

  • Save time and money on sourcing your hardware and software licensing
  • We can assist with financing hardware-as-service, warranty claims, asset tracking and much more
  • We can assist organizations technology financing requirements
  • Our procurement specialists can frequently source difficult-to-find parts

Private Business Cloud

  • Performance, security flexibility and control
  • We give infrastructure that meets an SLA
  • We Provide Maintenance and Support services
  • Secure, Flexible, Scalable private cloud solutions
Cloud Hosting
Office 365

Public Cloud (AWS, Azure or Google)

  • We are here to help design, install, embed, and manage your cloud infrastructure
  • Our connectivity solutions are designed to directly integrate with Public Cloud providers such as, IaaS, PaaS or SaaS,
  • No setup or installation is required for ready-to-use web-based applications

Cloud Backup & Disaster Recovery

  • Offering a simple, effective, and reliable method of backing up your servers to our managed cloud
  • Get reliable Cloud Backup and fully tested Disaster Recovery plan
  • On-site assistance with recovery
  • Back up SQL, Exchange, and other important programmes automatically
  • To minimize data transfers, incremental and synthetic full backups are used
Cloud Hosting
Web Monitoring Service

Vulnerability Management

  • Identifying security vulnerabilities
  • Prioritizing and Responding to security vulnerabilities
  • Performing in-depth analysis of your company’s potential vulnerabilities
  • Easy-to-understand detailed report to help you remediate these vulnerabilities

Field Service

  • With IT Company, you can have true 24/7 IT help whether On-site or Remote
  • Expertise in planning and executing large-scale nationwide rollout initiatives
  • IT Company is well-equipped to handle multi-site complex projects
  • Providing multi-branch organizations with complete assistance
Security Services
Data Center Infrastructure

Security Assessment

  • Examining the IT systems and infrastructure of the company
  • Conducting an independent security assessment of your security systems
  • Identifying any risks and areas of weakness
  • Providing Actionable Report with key recommendations and priorities

Telephony Solutions

  • You no longer have to deal with isolated phone systems at each office
  • Take advantage of the latest IP PBX features and functionality
  • Telephony lets you combine your voice, data, and video into one multi-service network
Security Services
Data Center Infrastructure

Unified Communications

  • Extensive suite of Unified Communications solutions to suit the modern workplace
  • Fully integrated Managed Services and Smart Cloud hosted platform
  • Complete end-to-end support
  • Integrate your messages, presence, phone, and conferencing
  • Making communication simpler and more direct

Microsoft Teams Calling

  • Manage all your calling, conferencing, and collaboration
  • Receive full directory integration through your desk phone, mobile and computer
  • Auto attendants, call forwarding, music on hold, voicemail, hold and retrieve, and call queues available
  • Using a single platform, you can call and collaborate from anywhere
Security Services
Data Center Infrastructure

IT Procurement

  • Save time and money on sourcing your hardware and software licensing
  • We can assist with financing, including hardware-as-service
  • Our specialists can assist with warranty claims, asset tracking and much more


  • SD-WAN can help manage this traffic more efficiently
  • Keeps your systems efficient
  • A network that knows how to cooperate with cloud-based applications quickly
  • Gives you an obvious benefit by increasing your network performance
  • WAN technologies are smoothly integrated
Cloud Hosting
Office 365

Multiprotocol Label Switching

  • Complete monitoring with reliability
  • Safely manage your MPLS traffic
  • Our MPLS solutions are protected by highly available Cisco Firepower next-generation firewalls
  • Providing advanced malware protection and next-generation intrusion prevention service
  • Providing granular profiles and policies


  • Our VPN is scalable and reliable
  • Cloud VPN service provides customers with a dynamic secure remote access service
  • Enabling remote workers to securely connect to their organization's network
  • The service ensures that your VPN performance is optimized
  • Enhancing user experience by providing optimized remote access solution
Cloud Hosting
Web Monitoring Service

IT Infrastructure Projects

  • Completing infrastructure projects that are tailored to your needs
  • IT Company’s technical solutions are designed for maximum reliability
  • End-user satisfaction is our priority
  • We have a range of certified and experienced consultants and solutions architects
  • Our experts are trained to deliver AWS, Microsoft Server Platforms, Virtualization including VMWare and Hyper-V
  • Taking care of Remote Desktop Services and VOIP Solutions as well

IT Security

  • Securing an organization's data and systems is a continually evolving process,
  • Our Managed Security team to help guide your organization
  • Operating 24 hours a day, 7 days a week
  • Offering Device Management
  • Handling Network & Cloud based Security
  • Taking care of Threat Intelligence & Predictable Analysis, Incident Response & Recovery
  • Providing IT Risk Assessment and Ransomware Protection Suite
Security Services
Data Center Infrastructure

IT Project Management

  • Our professional services team work closely with IT departments and client management
  • Delivering specialist projects from end to end
  • We can advise on the project scope and design
  • Offering consultation in vendor selection, implementation plan, change management, and user education

IT Consulting

  • Get the best IT consulting advice from one of the leading managed service providers for mid-size organizations
  • We can assist you with expert guidance on specific solutions
  • Creating and implementing a complete IT plan for your organization
  • Our professionals can help you in cloud migration
Security Services
Data Center Infrastructure

IT Procurement

  • Save time and money on sourcing your hardware and software licensing
  • We can assist with financing, including hardware-as-service
  • Helping in warranty claims, asset tracking and much more

Reach out for expert help

We are always ready to assist you!

contact us

Quality Managed Service Provider

IT Company Malaysia is a team of professional experts, who help you to reach your development target’s and solve issues within a specified time, we at IT Supports provide our Services with full integrity & privacy. So that it should not affect your job or project data. IT Company provides low cost technical support by professional experts on all IT Technologies. We are available 24/7.

What is IT Managed Services?

“Managed Services” is an industry buzzword that has been misunderstood by many Business Owners. Too many variations of IT Managed Services float around and it’s confusing. We are going with the definition, “Outsourcing of all, or part of information technology service needs such as 24x7 operations, and administration of network, security, operating systems, virtualization, malware, databases and storage to a service provider whose primary focus is to provide such services across a wide customer base”. A key test of IT Managed Services is whether the provider can provide these services agnostically, remotely, comprehensively and without a need for proprietary tools, or platforms.

What is a Managed Service Provider?

In the information technology world, a Managed Service Provider is company that provides partially or fully outsourced IT Support and management as a service. When they managed all IT Support Management roles, they can handle any technology needs of a business.

What if we already have internal technical IT Support staff?

No problem! Many of our customers have a designated IT Support person or in-house IT department to handle day-to-day technical issues and minor network problems. These organizations often count on us for the most critical IT Support functions, such as strategic advice, technical projects, second opinions, IT security and advanced Business Applications support.

What if I have a problem after business hours or over the weekends?

A dedicated IT Support Helpdesk Engineer is on call to assist you and can be reached by support@itcompany.my

Our Office computers are running slow. Can you help with that?

Absolutely! Making sure your entire IT environment is running efficiently is what we do. And, once we have your systems in top shape, our monitoring and maintenance service will keep it that way! Sign up below for a FREE IT Assessment to get started today!

We’re always losing files and spending hours looking for them. Can you help?

That’s one of the things we do for our IT Managed Services clients. We can help you to ensure your data turns into information and is used to help you manage your business better!

My Internet is down! What should i do?

Is it really the internet or is it your web browser? Or, is it just your email? Check to see if others are having the same problem. Can you let us know anything specific about the issue? If you have the ability, can you restart your Internet modem or firewall? or just try to restart your computer and try again!

Why can’t I print?

Well, sometimes it’s the basics. As silly as it sounds, most of the time we troubleshoot a printer issue, the printer is either turned off or out of paper. If the problem is not something basic, we recommend you check your printer for any error messages or colored lights and take note of those to include in your ticket submission.

Is free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

I can't connect to my network drive, what should i do?

Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED's on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. Note: generally, when the green light is flashing, this is an indication of data being sent or received.

How do I map a network drive?

Open Microsoft Explorer. From Explorer, click the Tools drop down menu and click the option "Map Network Drive." Specify the network drive or network computer as the folder. If the computer's name was hope, to map to that computer, type \\hope If you wished to map to a shared folder on the hope computer such as a mp3 folder, you would type \\hope\mp3. If a different username or login is required to connect to this computer or drive it must be specified in this window before clicking the finish.

How do I determine my computer's name?

Right-click My Computer. Click Properties. In the Properties window, click the Computer Name tab. Within this tab you'll be able to see the full computer name, workgroup and also a description. If you wish to change the name or workgroup, click the Change button.

Have a question? Please Contact us Now!

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